Returns & Exchanges
At Orient Electric, we stand by the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 10 days of delivery provided the item is in its original condition.
Initiate Request
Log into your account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific item to generate a request ID.
Quality Inspection
Ensure the product is packed in its original box with all accessories, manuals, and warranty cards included for the mandatory quality check.
Reverse Pickup
Our logistics partner will arrive at your doorstep within 48-72 hours to collect the package and provide a physical acknowledgment receipt.
Refund Processing
Once the item reaches our warehouse and passes inspection, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing